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Webinar: Top 10 Trends of 2021

Top 10 Foodservice Trends of 2021

Webinar: Top 10 Foodservice Trends of 2021

Your world has been dominated by shifts and progressions, forcing the evolution of your operations. So how can you keep up?

After months of surveys, conversations, trainings, and research, we’ve identified 10 foodservice trends to help you rise into the new year.

You’ll learn:
The top 10 foodservice trends in 2021
How other businesses and industries are adapting
How to implement these strategies for yourself

Reserve your spot now!

Recorded Webinar

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2020 Year in Review: Restaurants and Culinary

Here are the highlights of our restaurant and culinary blogs from this year.

Restaurants, and the culinary world at large, have never experienced anything like the era of Coronavirus. While the struggle to remain open is still there, each and every restaurant has adapted on the fly to make changes geared toward remaining open and profitable. But most importantly, creating a safe environment for guests and staff.

In a year like no other, here are some of the foodservice trends and issues that stood out:

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2020 Year in Review: Healthcare Foodservice

Healthcare Foodservice 2020 Year in Review

Here are the highlights of our healthcare foodservice blogs from this year.

In the face of a global pandemic, we saw healthcare systems pushed to their limits. As we adapted to this new environment in 2020, we saw a change in how healthcare foodservice is handled, from delivery to sanitation to everything in between. Not only were these new solutions designed to keep patients safe, but healthcare staff safe as well.

Here are the highlights of what we saw transpire in healthcare foodservice this year:

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2020 Year in Review: Senior Care Foodservice

Here are the highlights of our senior care foodservice blogs from this year.

Senior care communities were put on high alert early on during the Coronavirus pandemic. With residents at a higher risk than most, it has been vital for senior care staff to continue to deliver necessary foodservice safely. Meal delivery during COVID-19 has never been as important, and with the right tools, it was being done in a safe, effective manner. The changes we saw over the course of 2020 will no doubt impact how senior care foodservice is handled as we embark on the new year.

Here are the biggest takeaways of the significant changes we witnessed in senior care foodservice in 2020.

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The COVID Resource Roundup

If there was one word to describe 2020, “uncertainty” has to be at the top of the list.

The world has completely changed since the onset of the COVID-19 pandemic, and the ability to adapt and adjust to this new world we live in, especially in foodservice, has never been more critical. Here at Lakeside, our first instinct is to help our customers, whether it’s through in-room meal solutions in healthcare, sanitization in restaurants, or meal delivery and accessibility in K-12 and colleges and universities.

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Did Someone Order Delivery? In-Room Service Gains Traction

In-Room Service Gains Traction Amongst Hospitals & Care Facilities Across The Country

The limitations and closures of gathering points in hospitals due to COVID-19 have impacted in-room service. However, special attention to in-room service was gaining traction well before the pandemic began. Doctors have always said food can be more than fuel for your body, and with the right nutrients, it can help in the healing process too. Some hospitals are using that concept, as well as patient experience, to change the stereotypes of hospital food for the better and improve patient satisfaction.  Let's take a look at three healthcare facilities in particular that have started to take a more hospitality-inspired approach to in-room service.

UCLA HEALTH SYSTEM

Open 6:45 a.m. until 7:30 p.m., UCLA offers a restaurant ordering system where the kitchen cooks meals on-demand with menus updated to physician requested, plant-based meals with protein optional additions. Regularly scheduled tray service is still available to neuropsychiatry patients, which is why UCLA's kitchen is separated into two sections to cater to both types of services.

Keeping in mind there is a 90-minute window between mealtimes, UCLA staff alternates between making and sending 25 trays to 1 unit in neuropsychiatric care and cooking and delivering room service tickets. This staggered approach has eliminated many challenges associated with offering both services.

Room service at UCLA is promised to arrive within 45 minutes but averages 28 minutes. What's their secret? Food lifts.

Each floor has a dedicated cart with a timer for seven minutes. The cart is wheeled into the lift,  sent up to its designated floor, and the patient is immediately notified. To ensure quality, the cart enters into a pantry where hot and cold additions are added just before being taken to the patient, and the meal is delivered with food and drinks at the correct temperatures.

JOHNS HOPKINS HEALTH SYSTEM

John Hopkins offers Hotel-style, on-demand room service to their patients. They name this style of service the Johns Hopkins At Your Request program. Doctors realized there was a lot of food waste when they had patients ordering the day before, resulting in many being unavailable to receive their meals.

The John Hopkins At You Request program gives patients the flexibility to order their meals anytime between 6:30 a.m. and 6:30 p.m. and receive it within 60 minutes. To better accommodate nutritional diets prescribed to patients, John Hopkins also provides a nutritional department to help assist in meal decisions. Their diverse menu options are a significant factor in the success of the program.

The freedom to choose between traditional hospital foods like meatloaf and upscale items like salmon makes the patient feel satisfied with their meal experience, even when they don't order the extravagant items. In fact, the majority stick with the traditional items, while the occasional upscale orders bring comfort to patients and family members who need it.

ST. JUDE CHILDREN'S HOSPITAL

St. Jude's primary focus is on young patients and their families. Patients aren't limited to in-hospital care, as many of their outpatients go through treatment at nearby housing sponsored by St. Jude and receive their customized meals there. They use a Combi Oven to deliver quality food within expectations of 30 – 45 minutes. As for their future plans for servie? They're expected to upgrade their systems to TV-operated ordering services and explore newer cooking technologies. Nonetheless, their specialty is in the services they provide.

Considering the age of their patients, their happiness is a priority. The chef often greets patients with a hug and smile, with meals that are fully specialized to encourage the patient to eat and heal. So much so, that patients have even gone to the kitchen to teach the chefs how to make their food!

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The Impacts of Robotics in Health Care

Healthcare Robotics- Lakeside

In today's environment, the healthcare industry has leaned heavily on technological advancements, particularly through the use of robotics and artificial intelligence.

Like many other industries, healthcare is impacted by a diverse group of factors. From the rising cost of coverage to meeting the challenges associated with labor shortages in the field, things are constantly changing. In order to deal with the reality of this landscape, the healthcare industry has leaned heavily on the technological advancements of today, particularly through the use of robotics and artificial intelligence.

Twenty-first-century healthcare has improved through these advancements, tapping into the potential of delivering quality care like never before. In a field that is overworked and in many cases understaffed, see how these new technologies are improving hospitals and care facilities all over the world. 

Robots Allow Clinicians More Time With Patients

A common misconception out there is that robotic technology and artificial intelligence will replace the healthcare labor force. This simply is not true. The job of these technologies is to complement clinicians’ skill sets, reduce workload, and free up time for healthcare professionals to carry out tasks and activities that will have a greater impact on patient care. Instead of carrying out administrative or repetitive tasks, clinicians can leave some of those responsibilities to robots, and focus on the aspect of their job that matters most: caring for their patients.

On average, primary care physicians work 11.2 hours per day. Nearly six of those work hours are spent interacting with electronic health data and records. There simply is too much data for one person or even a team of doctors to consume and analyze. With the help of robotic technology, and more specifically, AI systems, machines can scan thousands of records and cases in an instant, picking out correlations and patterns that can help treat patients with stunning accuracy. In a profession where time is of the essence, robots and AI can make amazing contributions with both speed and accuracy, allowing for longer, and more dedicated one-on-one care for doctors to have with their patients.

Covering Common Procedures

In most healthcare facilities, there are standard procedures that must be administered regularly to patients. Drawing blood, checking blood pressure, and administering shots are procedures that should be achieved regularly and with the same attention to detail. For these tasks, robots could prove to be quite an asset.

A recent study published by the journal Technology revealed some pretty remarkable findings. In the study, a robot device was successful at administering blood 87 percent of the time on the 31 participants in the trial. In previous studies, health care professionals recorded only a 73 percent success rate of patients with visible veins, while the robot device was successful 97 percent of the time. Utilizing robotic technology for these practices would guarantee that they were performed properly each time and save precious time for medical staff.

Improved Accuracy

In an industry where accuracy is critical and often the difference in life or death, developing technology that boosts accuracy to the next level is critical. In order to provide accurate diagnosis and treatments for patients, all data collected must be accurate. With robotics, administrative and recurring clinical duties, such as monitoring patient vitals or inputting patient data, will be achieved with remarkable efficiency.

The precision found in these robotics is unmatched by the human hand and potential errors that can happen. Take the Da Vinci surgical robot for instance. This amazing device has completed well over 6 million surgeries worldwide and equips surgeons with the ability to perform minimally invasive surgery with astounding accuracy. In addition, studies have shown that surgeries with this robot have resulted in far fewer complications following operations. With the help of robotics, surgeons will benefit from these devices greatly. By delivering small, precise incisions, robots provide immense value, allowing surgeons to not worry about possible human error such as fatigue or lack of range of motion.

Implementation Across The Entire Healthcare Landscape

Globally, Robot technology in healthcare facilities has ramped up because their benefits are too good to ignore. Not only do they allow for improved patient care, but they also impact cost savings and waste reduction, to name a few perks.

Throughout the United States, Automated Pharmacies that utilize robotic technologies are becoming extremely popular. Robots can update records sent from the hospital, label, package, store and fill prescriptions with ease and undeniable accuracy. Again, this allows pharmacists to free up time to educate themselves on medications and provide valuable insight and consultation for patients.

One of the rising trends in healthcare is telemedicine. With a shortage of health care professionals and the unavailability of specialized care in some remote locations, robotics provide a real solution to this issue. Complete with full audio, video, and camera capabilities, these telerobots provide timely communication, data tracking and enable clinicians the ability to remotely log in and speak with a patient.

Looking Ahead

There’s no denying, robotics and AI technology are rapidly changing the healthcare industry. Because of the many benefits related to cost, accuracy, and accessibility, care facilities are catching on and adopting these remarkable assets into their everyday operation. From surgical assistant robots to machines who carry out non-patient facing tasks like stocking and cleaning, these technologies are improving healthcare by leaps and bounds.

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How to Provide Catering Services in the Age of COVID-19

The COVID-19 pandemic has been challenging for most catering companies across the country.

As events begin to happen again, you may be wondering if your catering company is prepared to handle safe foodservice during this unique time. Fortunately, making a few simple adjustments to your regular operations can make it easier to return to working at events while keeping your employees, clients, and clients' guests safe. Here are five tips for safely providing catering services during the age of COVID-19!

Consider Flameless Alternatives to Keep Food Warm

Although many catering companies continue to use flames to keep food warm until it is served, this approach comes with several disadvantages. In addition to the obvious danger of using an open flame when it may not be necessary, this type of heating requires that someone from your catering company stay until the end of the event to monitor the flame and clean up the equipment.

However, as contactless pickup and delivery are becoming more and more common across the restaurant industry, many of your clients may be interested in this type of approach. By switching to a disposable heating source, some which only require water and keeps food hot for up to one hour, you can simply drop off catered food without having to return later to pick items up. This alternative can increase safety and convenience for both your clients and your employees.

Limit Self-Service Options

Although buffets and salad bars are usually convenient choices for many types of events, they may not be the safest options during COVID-19. Consider temporarily limiting your options to full meals, served either by a member of your team or as prepackaged meals, instead of allowing event guests to serve themselves to prevent possible contamination.

Wear Gloves While Handling Food

Although caterers and other foodservice employees should always wear gloves while directly handling food, this step is even more important in the age of COVID-19. Caterers should also wear gloves when serving meals or delivering food to the venue.

Sanitize Equipment Thoroughly

Likewise, following guidelines for thoroughly cleaning and sanitizing equipment and surfaces is a must. Be sure to wipe down tables before setting up and after serving, launder tablecloths between uses, and store dishes properly after washing them to prevent contamination. It may also be a good idea to consider temporarily switching to disposable dishes, napkins, and utensils for some or all of your events to minimize the number of items you need to disinfect.

Establish Your Restaurant or Foodservice Company as a Trusted Brand

Providing high-quality food and service to establish a strong reputation in your community and a base of recurring customers is crucial under normal circumstances, but it is more important than ever to make sure that your brand becomes known for paying close attention to safety recommendations.

Returning to the frequency and size of events that you are used to providing catering services for will take time, and many of your clients will not make the decision to host an event that requires catering without hesitation. With this in mind, being able to assure your clients that your catering company is a trusted brand that is following food safety guidelines and other current recommendations will go a long way toward returning to a thriving catering company.

At Lakeside Foodservice, we know that this year's significant decline in events has been difficult for many catering companies, restaurants, and other businesses within the foodservice industry. Fortunately, opportunities for caterers to safely move toward normal operations are beginning to return in some areas. By following these simple guidelines, providing safe catering services is possible even during the age of COVID-19. For more tips and solutions for navigating the current situation while keeping your clients safe, check out our COVID-19 Solutions Guide.

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Your Guide to Mobile Handwashing Stations

importance of hand washing

Handwashing on the go has become pivotal, We've created a guide for the best use cases and set-up for your operations.

We’re living in an era of increased importance when it comes to sanitation. According to the Center for Disease Control, we know the coronavirus and the subsequent COVID-19 disease it causes is spread mainly through people-to-people contact. This means people who are within six feet of one another are at risk of transmitting the virus. Because it’s transferred through respiratory droplets that are produced when an infected person coughs or sneezes, it’s also critical that we wash our hands.

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The Future of Restaurants in the COVID Era

Chef

Restaurants, hospitality, and other types of foodservice operations can expect a variety of changes as we move forward into 2021.

Though so much has changed already, there are additional changes we can expect as we finish out 2020. Restaurants and other types of operations can expect a continued focus on safety and the mitigation of potential Coronavirus spread, and this will result in a dependency on new and innovative foodservice equipment and supplies.

As an example, just consider what restaurants face when new products or ingredients arrive at the back door. As we know from numerous reports, the coronavirus can live on cardboard for varying amounts of time. This means removing boxes from food production areas, as well as training staff to properly disinfect after receiving and disposing of boxes, can be a critical step in preventing the spread of COVID-19. We can expect storage options like Lexan containers to be in high demand as restaurants look to shelve items and ingredients on their own versus the boxes in which they were delivered.

HOW WILL THE BACK-OF-HOUSE CHANGE?

Certainly, receiving and storage will be an important part of any back-of-house changes, as will staff training on sanitation processes, but what else can we expect in commercial kitchens as we look to 2021?

We're working through that question right now in many ways. Separation and social distancing are critical, but that can often be impossible in the tight quarters of a kitchen. Dividers and partitions can keep cooks safe, and many restaurants are even considering pods where small groups are separate from other small groups. Expeditors are also a great way to separate those who can touch food from those who cannot.

The back-of-the-house should be isolated from the front-of-the-house as much as possible. One easy way to do this is to create separate entrances for employees and customers, with important sanitation protocols posted at both doors. Gloves, aprons, masks, and other personal protective equipment are great indicators that an operation has a plan in place, and this goes a long way to increasing customer confidence.

HOW WILL THE FRONT-OF-THE-HOUSE CHANGE?

Customer confidence is a phrase worth repeating. Right now, more than anything, more than even food quality and convenience, customer confidence is probably the most important benefit a restaurant can provide.

Everyone has different levels of comfort as it pertains to COVID-19. There are people who have little to no concern about entering a restaurant, and there are others who are still having groceries delivered to their homes and will not leave their own confines. Most people are somewhere in the middle, and as they gain confidence in consumer safety efforts, they'll likely be more comfortable to enter a restaurant, even if it's just for takeout.

Today's restaurant needs multiple layers of protection, barriers and partitions to reinforce the safety of products, furniture, staff, and guests. Main considerations include minimal and spaced tables, a streamlined ordering and paying process, and then minimal contact for food delivery.

CHANGE IS INEVITABLE

By now, it's pretty obvious things will change in the restaurant industry. Even after a vaccine is in place for COVID-19, many of the precautions we're learning today will likely carry over as best practices in the future.

Some of the other things to look for and consider will be UV lights for coolers and storages areas, mobile prep areas and action stations to isolate parts of the cooking process and even bring them to the front-of-the-house, as well as the continued use of sanitation stations and safety partitions.

WHERE TO START:

Re-purposing your equipment to a COVID-19 world is possible. There are also some new solutions to inspire your efforts in meal delivery, sanitation, social distancing, and more. Need inspiration? Here's a guide on Product Solutions to keep your business moving in a COVID-19 world.